Portfolio
Most of my work has been with public-sector organizations, where project materials are often confidential. Below, I’ve shared selected examples that illustrate my approach, process, and impact while respecting this confidentiality.
AI Assistant – Designing a Conversational Service for a Finnish Ministry
Leading the design of a conversational AI assistant that helps people find their way through complex public-service questions.
AI Agents – Designing and Evaluating AI for Job-Listing Quality
Turning research on job-listing quality into AI agents that give employers reliable, useful feedback.
Permits and Supervision – Designing a Unified National Service
A large-scale public-sector project aimed at simplifying how citizens, companies and authorities handle permits.
Guideline Bank – Designing and Testing a Knowledge System for Advisors
Creating a centralised knowledge system that helps customer-service advisors find accurate information faster.
Multichannel Service & Knowledge Base Renewal
Rethinking how citizens and advisors access reliable information in a complex public-service network.
Digital Transformation Playbook – Turning Research into a Practical Tool
Turning complex research and strategy into something visually engaging and actionable.
Unified Customer Satisfaction – One Way to Listen and Learn
Building a consistent way to listen, measure and learn from customers across an entire organisation.
Producer Responsibility – A Design Study for Shared CRM
Exploring how data and collaboration could strengthen Finland's producer-responsibility network.
Video Conference Tool – UX/UI Redesign
Improving how people connect and collaborate in virtual spaces.
Education Gateway Project – XAMK
My first real design challenge – bridging education and working life through digital tools.